Frequently Asked Questions
The following White Card Australia page provides you with information on:
Which White Cards do you issue?
We issue WA white Cards to anyone who lives in WA or is moving there for work and QLD white cards in all other States and Territories.
The following is quoted from the Government of Western Australia Worksafe website:
“Across all States and Territories, including here in WA, both types of cards (ie. the new White Card, and the old Blue Card) are accepted by the regulatory authority as evidence that induction training has been completed.” (Italicized words in brackets inserted by WhiteCard Australia) View website.
Is the card I will receive valid in my State?
All White Cards are Nationally recognised and once you have a card from any State or Territory in Australia then it should be recognised in all other States and Territories of Australia.
Does this replace the Blue, Red and Green Cards?
Red Cards are valid except for in TAS and the ACT
Green Cards are no longer valid apart from the SA Green Card in SA
Blue Cards are currently still valid and do not yet have an expiry date. However if you have lost your blue card you will need to do a white card course as blue cards are no longer issued.
(The Worksafe WA website states: “WorkSafe is changing the design of construction induction cards from ‘blue’ to ‘white’ as a result of harmonisation of training across all States and Territories.” View website. If you have an existing WA Blue Card, you are still able to access worksites with this, but note that some larger blue chip construction companies are requiring that all employees and contractors hold the new national White Card. As per Western Australian Legislation, the WA Blue Card is no longer issued; the White Card course replaces this and is mutually recognised in all states and territories.)
(The QLD gov site states “Queensland construction induction cards (including the former ‘blue’ cards) are also accepted throughout Australia.” view site)
I have lost my Blue Card, do I have to do the course again, or can I just order a replacement card?
Even though you are a legal holder of a Blue Card, we can no longer issue the previous Blue Card. You may want to contact the RTO who issued you your original Blue Card, however we suggest and recommend that you complete our white card course and upgrade to a national White Card, for the reasons mentioned in the questions above.
How long does it take to do the course?
The course covers the required nominal (face-to-face) six hours of content as required by legislation. However, due to the efficiencies of online learning we find most people take approximately 2 – 4 hours to complete the course. It is available online 24 hours a day, and if you stop the course you can log back in when suits you and it will remember where you were up to.
Once I finish the course how long does it take to receive my White Card?
When you complete the course you need to send us 3 documents, which are listed on our checklist page. You can email or post the documents to us. Once we receive the documents your card will be posted out via surface mail within 3-5 working days. (also see below).
Can I come in and do the course at the WhiteCardAustralia.com.au National Head Office?
Unfortunately no. We are an online provider only. We do not supply in-house training, and white cards cannot be collected from our office.
It’s URGENT! I need it by tomorrow!
Once you have successfully completed the course, including your assessments and feedback, you will have access to your Statement of Attainment immediately. You can print this out at home, library or your employers office. In Victoria, QLD and the NT an employer must accept the statement of attainment/certificate as evidence that you have completed the course. However everywhere else, it is up to your employer’s discretion if this is sufficient evidence that you have completed the course, pending the arrival of your card. Your employer is welcome to phone us directly to verify that you have completed the course. For those outside of QLD, NT and VIC once the card has been processed we can supply the White Card number. If you would like a scanned copy please ring us to organise this as we cannot do this once the card has been posted (07 3118 6125).
I have lost my White Card
You will need to contact the company that you did your Card with. If it was with us then we can issue you a replacement card. However you will have to fill out a Stat Dec first. Please phone us to confirm the course was with us and we will email the Lost Card Stat Dec.
I live outside Australia. Can I do this course before I arrive?
Yes, you can do the course online in any country. You will still need to send us 3 documents and unless you specify that you are moving to WA then we will issue a QLD white card.
How much is the course?
$67 including postage of the card.
How can I pay?
You can pay online via credit or visa debit card. Or over the phone. (American Express is not accepted)
You can also pay by money order or electronic transfer. However you will have to wait for the money to be cleared into our account before will be able to access the course which could take 2-5 days. Please phone us to organise these methods of payment. (We also accept no responsibility for money orders lost in the post)
Can I purchase more then 1 course for my staff?
Yes! we have corporate rates for bulk purchases. Please click on “Corporate Purchases”.
Are you a Registered Training Organisation?
Yes we are a registered Training organisation with the QLD government and have a license agreement with the WA government and so can deliver the course in every State and Territory of Australia. Visit the TGA website
Who is “authorised” to “certify” my Identification?
In Queensland the “Authorised Person” must be either a Justice of the Peace, Commissioner for Declarations, or Legal Practitioner. However, in all other States and Territories please refer to the link below for a list of “Authorised Person(s)”:
Who is the observer?
The observer can be anyone who sees you do the course, including family members.
I have paid, however I can’t get into the course it keeps asking me to pay?
Have you received a copy of your receipt by email?
Please have a look half way down where it says “status”. Does it say approved? Or does it say “Declined”. If it says declined then we have not received any payment and you will need to go through the payment screens again. If you have any further problems please ring us.
Does this course have GST?
The element will not load?
You might have pop up blockers activated on your computer. You will need to disable the pop up blockers.
Can I use an internet Cafe?
Internet Cafe’s are not recommended, as it will be slow and you may lose connection, and may have to repeat parts of the course.
Are there any other computer requirements?
Speakers are recommended, although headphones would do. But one of them is compulsory as the Presentation has Audio.
What type of internet connection is required?
Broadband/Cable Internet is required. 3G Wireless, including the ones having USB Wireless Modems, are NOT recommended. Dial-Up is not suitable, sorry.
What type of web browser and computer can I use?
The supported browsers for this course include Internet Explorer 8+, Mozilla Firefox and Google Chrome. Your browser should be up to date with the latest version for optimal performance. This course is compatible with desktop computers (screen resolution of at least 1024×768), iPad, iPhone, iPad mini, android tablets and android phones.
Your computer/browser probably already meets all of these requirements. But if you are having any difficulties please contact our support team.
Where can I download the browser plugins?
The following plugins and software are free.
Mozilla Firefox, Internet Explorer – our preferred internet browsers.
Adobe Flash plugin – required to display the course.
Adobe Acrobat Reader – used to view/print your certificate.
Is there an age limit to completing the course?
You must be 14 years or older to complete the course
How long does it take to mark my Short Answer Assessment?
We aim to mark your assessment as soon as possible, but in busy periods it may take up to 1-2 business days to mark your assessment.
I have more questions?
Please contact us via phone, email or live chat and we will be happy to provide you with the answer.
Unique Student Identifier (USI)
Beginning in 2015 if you are undertaking nationally recognised training delivered by a Registered Training Organisation (RTO) you will need to have a Unique Student Identifier (USI). Your USI gives you access to your online USI account which will contain all your nationally recognised training records and results from 1 January 2015 onwards.
If you don’t already have your USI number this can be created easily through the profile section of your account. For more information regarding the USI please visit www.usi.gov.au.